Wrekin Drain Services Ltd customer privacy notice

Our PracticesaThis privacy notice tells you what to expect us to do with your personal information.

This privacy notice tells you what to expect us to do with your personal  information.

  • Contact details 
  • What information we collect, use, and why 
  • Lawful bases and data protection rights 
  • Where we get personal information from 
  • How long we keep information 
  • How to complain

Contact details

What information we collect, use, and why

We collect or use the following information to provide services and  goods, including delivery:

  • Names and contact details 
  • Addresses
  • Payment details (including card or bank information for transfers  and direct debits) 
  • Health and safety information 
  • Photographs or video recordings 
  • Information relating to compliments or complaints

We collect or use the following information for the operation of  customer accounts and guarantees:

  • Names and contact details
  • Addresses

We collect or use the following personal information for dealing with  queries, complaints or claims:

  • Names and contact details 
  • Address 
  • Account information
  • Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which  are in brief set out below. You can find out more about your data  protection rights and the exemptions which may apply on the ICO’s  website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such  as details about where we get personal information from and who  we share personal information with. There are some exemptions which means you may not receive all the information you ask for.  You can read more about this right here
  • Your right to rectification – You have the right to ask us to  correct or delete personal information you think is inaccurate or  incomplete. You can read more about this right here
  • Your right to erasure – You have the right to ask us to delete your  personal information. You can read more about this right here. Your right to restriction of processing – You have the right to  ask us to limit how we can use your personal information. You can read more about this right here
  • Your right to object to processing – You have the right to object  to the processing of your personal data. You can read more about this right here
  • Your right to data portability – You have the right to ask that we  transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our  lawful basis you have the right to withdraw your consent at any  time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and  in any event within one month.

To make a data protection rights request, please contact us using the  contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide  services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing  with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

 

Where we get personal information from

  • Directly from you

How long we keep information

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How to complain

If you have any concerns about our use of your personal data, you can  make a complaint to us using the contact details at the top of this privacy  notice.

If you remain unhappy with how we’ve used your data after raising a  complaint with us, you can also complain to the ICO.

The ICO’s address: 

  • Information Commissioner’s Office
  • Wycliffe House
  • Water Lane
  • Wilmslow
  • Cheshire
  • SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

18 October 2024